OrderEditing

OrderEditing Tool for Shopify Stores

orderediting logo

When it comes to reducing returns and cancellations, our recommended Shopify solution, OrderEditing, ensures your customers can do just that - and so much more.

Customers are more demanding than ever before - and rightly so. They want options and you have to provide them, addressing that need. It can be a tricky and intricate landscape to navigate, but with seamless integration with Shopify stores, OrderEditing allows you to offer more choice than ever before. Not only is this a comprehensive solution for you, but it’s also a simple and streamlined way for customers to take control of their orders.

Key Features

Seamless order modifications
Upsell alternative shipping methods
Customise order confirmation
Allow customers to pay for faster deliveries
Reduce number of cancellations
Lower refund rates

Why Choose OrderEditing for your Shopify store through Shipster

The OrderEditing tool is tailored specifically for Shopify stores, ensuring seamless integration and optimal performance. It also complements Shipster’s vast array of custom shipping rules, making your delivery and logistics process as efficient as possible.

By streamlining your order management process, you can drastically reduce the risk of errors or delays, providing your customers with unparalleled service and further increasing your brand’s reputation.

OrderEditing, alongside Shipster, allows you to handle orders with complete control and versatility, whether it’s a minor sizing change or complex delivery modification. However diverse your customer’s requirements, you can provide a solution - fast.

The tool also allows your team to focus on the stuff that really matters - complex customer service issues that simply can’t be solved by automation or technology alone. This allows you to maximise your resources and increase brand loyalty.

Case Study

Here's how OrderEditing has been transformative for viaGlamour.

The Client

ViaGlamour is a company that offers a custom formulation service for beauty brands, allowing them to create their own unique cosmetics and skincare products with natural ingredients.

Requirements

Like all eCommerce businesses, ViaGlamour faced a high volume of customer inquiries, many of which involved simple adjustments such as order modifications and changes to delivery addresses. They sought a software solution capable of automating these frequent, yet straightforward requests to enhance efficiency and customer satisfaction.

The Solution

ViaGlamour implemented OrderEditing to "automate" order modifications and address corrections, by giving customers a window of a few hours post-checkout to make their own amendments. This means that simple fixes require less manual intervention by the team and requests are effectively rectified instantly, dramatically enhancing customer satisfaction by offering customers control and flexibility over their orders.

How it's going

Keira, Co-Founder of ViaGlamour, says: "It's amazing how 95% of our emails could have been answered with a link to our Order Editing page. No more two-day email threads." This testament underscores the profound efficiency and customer satisfaction gains achieved through implementing OrderEditing, illustrating a significant reduction in the need for manual customer service interactions.